November 12, 2026: Microsoft email services issues

There is a global outage with Microsoft email services across North America. This is impacting all email related queries, including multi-factor authentication, sent from the pension plan websites and My Account.

Please try signing in to My Account at another time.

Thank you for your patience.

My Account uses 2-step verification to enhance your security. Each time you sign in, a code will be sent to your personal email address. To confirm your identity and access My Account, you will need to enter the code on the next page.

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  • Check the status of a service request

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